Refund Policy for Bell Brakes
At Bell Brakes, we value our customers and strive to provide the highest quality automobile spare parts. We understand that circumstances may arise where a refund is necessary. Please review our refund policy below for more information.
We will initiate a refund/return if:
- The purchased automobile spare part is defective or damaged upon receipt.- The received product does not match the ordered specifications.
- The wrong item is delivered.
To initiate a refund, please follow these steps:
- Contact our customer support team at [customer_support@example.com] within 2 days of receiving the product.- Provide a detailed explanation of the issue and include supporting photographs if applicable.
- Our team will assess your request and provide instructions on how to return the item.
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). In such cases, we will provide a pre-paid shipping label.
Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed through the original payment method within 10 working business days.
Certain items are non-refundable, including:
- Products damaged due to customer mishandling or negligence.- Items returned without the original packaging.
- Products returned after 3 days from the date of delivery.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at [customer_support@example.com].